For the longest time, I overlooked live chat for websites. It’s never been requested by clients or prospects so I never gave it much thought.
Until recently when I decided to do some research and find out if its worth integrating live chat on my website as well as offering it to clients.
The stats I found were very surprising and I’d like to share them with you.
Check this out:
30% of consumers EXPECT live chat on a website, according to this Forrester study.
However, according to this study by SuperOffice, only 9% of business feature live chat on their website.
Actually, 70% of customers won’t make a purchase on a website that doesn’t have a live chat, according to a study by FurstPerson.
I could list a ton of these but the point is that live chat is indeed a big deal and if you don’t have it, you should get it!
Here’s the thing: in most cases, it’s easy to integrate live chat on your website and even easier to use it to chat with your customers anywhere, anytime, from any device.
What I can do, is not only add live chat to your website but also have it directly linked to your Facebook page. So, when someone contacts you via live chat on your website the whole conversation takes place in your Facebook Messenger. How convenient is that?